BOOKING & FULLFILLMENT POLICY

This Client Booking Agreement (“Agreement”) dated ____ (the “Effective Date”) is made between __________________ (“Client”), located at the address listed below, and SYNT (“Service Provider”), a Florida Limited Liability Company, both referred to as a party or parties to this Agreement (“Party” or “Parties”), for the purpose of setting forth the exclusive terms by which the Client desires to acquire travel services from the Service Provider. 

In consideration of the mutual obligations specified in this Agreement, the Parties, intending to be legally bound hereby, agree to the following: 

1. Scope of Services: Client retains the Service Provider, and the Service Provider agrees to perform for the Client, the travel services listed in the proposal dated: _____  (“Services”).

Any service outside of the scope as defined herein will require a new agreement in writing. 

2. Booking Details: The Client agrees to the booking details listed in the proposal referenced in Section 1 of this Agreement.

3. Payment and Fees: In exchange for the full performance of all services to be rendered to the Client, the Client acknowledges that the Service Provider shall be compensated as follows: 

• Total Fee: Payment Method: credit card preferred through synttravel.com

• Payment Due/Schedule: Due upon approval of proposal

• Deposit : $250.00 non refundable and will be applied to Client’s booking 

• Deposit Due: Prior to Service Provider commencement of proposal/itinerary

• Cancelation Fee: 15% of entire booking cost

The amounts listed above and the proposal are valid for 24 hours and may be subject to change.

The Client shall pay all amounts due invoices within the terms set forth in this Agreement. The Parties shall seek to resolve all such disputes expeditiously and in good faith. 

4. Cancellation, Refunds, and Chargebacks: 

Cancellation by Client & Refund Terms: If the Client wishes to cancel this Agreement, the Client must provide written notice to the Service Provider within 12 hours of submitting payment. The following cancellation policy applies:

If the Client purchases any products, courses, or services and wishes to request a refund, the Service Provider shall grant such request, excluding the Service Provider’s fee in the amount of 15% of total trip cost and any sums non-refundable by the vendor, airline, hotel, restaurant, etc. To qualify for the refund, kindly notify the Service Provider at 561-236-8638 within 12 hours of purchase. The Service Provider shall refund sums (excluding the Service Provider’s fee and any sums non-refundable by the vendor, airline, hotel, restaurant, etc.) to the payment method used for the purchase. 

It is important to note that after 12 hours, all refund requests will not be entertained under any circumstances. 

THE SERVICE PROVIDER HIGHLY RECOMMENDS THAT THE CLIENT OBTAIN TRAVEL INSURANCE IN ORDER TO RECOVER SUMS BY A VENDOR (AIRLINE, HOTEL, RESTAURANT, ETC.) IN THE EVENT THAT THE CLIENT WISHES TO CANCEL THEIR BOOKING. 

Travel insurance is offered and can be obtained through a separate link that will be provided to you by SYNT

By making a purchase from the Service Provider, the Client acknowledges that the Client has read and understood this refund policy.

Cancellation by Service Provider: In the event that the Service Provider is unable to fulfill the agreed-upon services due to unforeseen circumstances, the Service Provider will provide the Client with reasonable notice and make efforts to reschedule the service. 

Chargebacks: The Client is required to attempt to resolve any issues or concerns through the Service Provider’s refund process before initiating a chargeback, including contacting the support team with any issues prior to initiating a chargeback.

The Service Provider retains the right to dispute the chargeback and present evidence demonstrating the Client’s failure to adhere to this refund policy, the right to prohibit future purchases, and the right to take appropriate legal action to recover the disputed amount. This may include filing a complaint with the Client’s financial institution and reporting the incident to relevant authorities.

The Client acknowledges this chargeback policy.

5. Client Responsibilities: The Client agrees to:

• Provide accurate and complete information necessary for the provision of Services.

• Adhere to any rules, guidelines, or requirements set by the Service Provider for the services.

• Notify the Provider of any changes, concerns, or special requests related to the services.

6. LIABILITY WAIVER: THE SERVICE PROVIDER SHALL NOT BE HELD LIABLE FOR ANY LOSS, DAMAGE, OR INJURY TO PERSONS OR PROPERTY THAT MAY OCCUR DURING THE PROVISION OF SERVICES, UNLESS CAUSED BY THE SERVICE PROVIDER'S GROSS NEGLIGENCE OR WILLFUL MISCONDUCT. THE CLIENT ACKNOWLEDGES THAT CERTAIN SERVICES MAY INVOLVE INHERENT RISKS, AND THE CLIENT VOLUNTARILY ASSUMES ALL SUCH RISKS ASSOCIATED WITH THEIR PARTICIPATION. 

THIS CLAUSE IS IN CONJUNCTION WITH THE SYNT’S LIABILITY WAIVER AGREEMENT.

7. Terms and Termination: This Agreement shall be effective on the date hereof and shall continue until the date(s) of service noted in the proposal, unless it is earlier terminated in accordance with the terms of this Agreement.

If either Party breaches this Agreement, the non-breaching Party can terminate this Agreement by providing 5 days written notice to the breaching Party. 

The Client understands that the Service Provider may terminate this Agreement at any time if the Client fails to pay for the Services provided under this Agreement or if the Client breaches any other material provision listed in this Agreement. The Client agrees to pay any outstanding balances within 2 days of termination. 

8. Independent Contractor: The Client and the Service Provider expressly agree that the Service Provider is an independent contractor hired by the Client and nothing in this Agreement shall be construed in any way to create between them a relationship of employer and employee, principal and agent, partners, or any other relationship other than that of independent parties contracting with each other solely for the purpose of carrying out the provisions of the Agreement. 

At no time shall the Service Provider represent that it is an agent of the Client, or that any of the views, advice, statements and/or information that may be provided while performing the services are those for the Client. 

Except as otherwise required by law, the Client shall not withhold any sums or payments made to the Service Provider for social security or other federal, state, or local tax liabilities or contributions, and all withholdings, liabilities, and contributions shall be solely the Service Provider’s responsibility. 

Any intellectual property rights, including but not limited to copyrights, trademarks, or trade secrets, related to the services provided by the Service Provider shall remain the property of the Service Provider.

9. Confidentiality: Throughout the duration of this Agreement, it may be necessary for the Service Provider to have access to the Client’s confidential and protected information (including date of birth, social security numbers, and financial account numbers) for the sole purpose of performing the services subject to this Agreement. The Service Provider is not permitted to share or disclose such confidential information, unless mandated by law, without written permission from the Client. The Service Provider’s obligation of confidentiality will survive the termination of this Service Agreement. 

10. Warranty: The Service Provider shall provide its services and meet its obligations set forth in this Agreement in a timely and satisfactory manner, pursuant to standards in the Service Provider’s region and community, and agrees to provide a standard of care used by other professionals in the same profession. The Service Provider shall perform the services in compliance with the terms and conditions of the Agreement. The Service Provider shall not be responsible for any acts of third parties, and cannot guarantee or warrant the actions of third parties.

11. Dispute Resolution: The Parties to this Agreement shall first attempt to settle any dispute through good-faith negotiation. If the dispute cannot be settled between the Parties via negotiation, either party may initiate mediation or arbitration in the State of Florida. 

This Agreement will be interpreted based on the laws of the State of Florida, without regard to the conflict of law provisions of such state. The Parties agree the dispute will be resolved in a court of competent jurisdiction in the State of Florida. This Agreement shall be binding upon the successors and assigns of the respective parties. 

12. Force Majeure: The Service Provider and any of its employees or agents shall not be in breach of this Agreement for any delay or failure in performance caused by reasons out of its reasonable control. This includes, but is not limited to, acts of God or a public enemy; natural calamities; failure of a third party to perform; changes in the laws or regulations; actions of any civil, military or regulatory authority; power outage or other disruptions of communication methods or any other cause which would be out of the reasonable control of the Service Provider. 

13. Legal Fees: The prevailing Party shall be entitled to any reasonable legal fees, including, but not limited to attorneys’ fees and court costs. 

14. No Assignment: This Agreement shall inure to and be binding upon the signatories and their respective heirs, representatives, successors and permitted assigns. This Agreement may not be assigned without the prior written consent of each party. 

15. Counterparts: This Agreement may be executed in counterparts. A signed copy of this Agreement delivered by facsimile, email, or other means of electronic transmission shall be deemed to have the same legal effect as delivery of an original signed copy of this Agreement. 

16. Severability: If any term or provision of this Agreement is invalid, illegal, or unenforceable in any jurisdiction, such invalidity, illegality, or unenforceability shall not affect any other term or provision of this Agreement or invalidate or render unenforceable such term or provision in any other jurisdiction. 

17. Captions for Convenience: All captions herein are for convenience or reference only and do not constitute part of this Agreement and shall not be deemed to limit or otherwise affect any of the provisions hereof. 

18. No Waiver: No waiver of or failure to act upon any of the provisions of this Agreement or any right or remedy arising under this Agreement shall be deemed or shall constitute a waiver of any other provisions, rights, or remedies. 

19. Amendment: This Agreement may be amended only by a writing signed by all of the Parties hereto. 

20. Entire Agreement: This Agreement constitutes the entire agreement of the Parties regarding the subject matter contained herein, and supersedes all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding such subject matter. This Agreement may only be amended, modified, or supplemented by an agreement in writing signed by each Party hereto.